Frequently Asked Questions
What is RecordiaPro?
How does it work?
Is there any notification that a call is being recorded?
Whats unique about Recordiapro?
When can I start call recording?
When will the recordings be available?
How secure is the RecordiaPro server that stores my Call recordings?
What is the RecordiaPro return policy?
Are there any monthly fees associated with my account?
How long will the call recording files remain in storage on my account?
How do I add more minutes or upgrade to a different plan?
Do I need any special equipment or programs to listen to my recordings online?
Do I always have to enter my PIN to record outgoing calls?
What is RecordiaPro?
RecordiaPro is the leader in low cost, pre-paid Call Recording technology allowing consumers, business and law enforcement to record phone conversations on any phone, anywhere in North America without the need for extra hardware or software.
Recordiapro is a must-have for lawyers, doctors, sales representatives, parents, or anyone else who wants to document important conversations that transpire and have them transcribed for your records.
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How does it work?
RecordiaPro's easy, intuitive , phone setup wizard (located in your Account Manager) allows you to setup your phones so that calls are rerouted through a telecommunications-recording switch. When the system is active, each call is channeled through a recording switch before it is picked up by the receiving party. RecordiaPro does not require extra hardware or software, nor does it replace existing phone service.
Quality digital recordings are achieved by simply forwarding your incoming and/or outgoing calls through our enhanced secure telecom switch. For example, to record an important telephone conversation that you are having with a client, you can simply dial the number we provide for you, and then enter the number you wish to record. From that point on, your conversation will be recorded and stored on our secure password protected system for you to play back when you need them. Once the call is connected through our switch, our advanced digital processors will record every word on both sides of the conversation.
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Is there any notification that a call is being recorded?
No notification is given to the caller or receiving party that the call is being recorded. For information on US laws pertaining to call recording disclosures, please click here: http://www.rcfp.org/taping/ . When an outgoing call is placed, your regular phone number is displayed on the receiving party's Caller ID.
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What's unique about RecordiaPro?
The RecordiaPro phone setup wizard, located in your Account Manager, is the only technology on the market that allows you to set up your existing cell phone for automatic incoming call recording no matter which service provider you are using. Our How to record a phone call page makes it easy to start learning about RecordiaPro!
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When can I start call recording?
Immediately upon purchase, RecordiaPro will send you an E-mail with your PIN, user name and password for both outgoing calls and DictationPro enabling you to start recording immediately. Log in to the Account Manager with your user name and password to set up call recording for incoming calls.
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When will the recordings be available?
Immediately, upon both parties hanging up from the call, the Call recording file will be available in MP3 format inside your personal RecordiaPro Account Manager for playback and download. Record cell phone calls in just seconds!
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How secure is the RecordiaPro server that stores my Call recordings?
RecordiaPro actively protects your personal information with industry-leading security and fraud prevention systems. Additionally, all phone call information is 100% confidential and will not be shared with anyone.
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What is the RecordiaPro return policy?
Because our product is immediately and automatically delivered and banks of minutes procured, RecordiaPro must implement a final sales policy. Please read our terms of sale before making a purchase.
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Are there any monthly fees associated with my account?
There are no monthly fees. All recording minutes are completely pre-paid and can be carried over month to month with no additional fees!
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How long will the call recording files remain in storage on my account?
As long as your account is active and is in good standing, your call recording .mp3 files will be stored and accessible in your Account Manager.
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How do I add more minutes or upgrade to a different plan?
Customers can choose to select auto-refill? upon purchase which will add the same amount of minutes that was originally chosen when your minutes run out. Customers can also manually add minutes or upgrade to a different plan using the Recharge/Upgrade tab inside their personal RecordiaPro Account Manager.
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Do I need any special equipment or programs to listen to my recordings online?
No, RecordiaPro's built in media player allows you listen to your recordings without having to download or launch an external application - just click the Play button.
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Do I always have to enter my PIN to record outgoing calls?
No, you can register up to 5 originating numbers that will be recognized which will allow you to record phone calls without entering your account number.
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Testimonials
My wife setup her cell phone to record all incoming calls automatically. we captured exactly what we needed-thanks for your help!
-Stuart P , Los Angeles, CA
The Setup was no problem at all. the cell phone call recordings are starting to pour in Kudos to RecordiaPro!
-Judith H , sarasota, Fl
Your product worked great- we nailed the harasser by automatically recording all my daughters incoming calls and also captured his caller ID. Thanks for making it so easy.
-Seth H, Teaneck, NJ
I love this product. I plan to tell every mother of teenagers I know about this. You could never
imagine the depths of help you are providing to families. Your techs have been very supportive and helpful!
-Shoshanna K, Flint Michigan
We think it's a great tool for Human Resource Departments. Hiring Managers love to listen in on the screen interviews and we love being able to replay each interview before making
recommendations.
-Vice President HR, EBA, LLC
As an attorney, sometimes you need to keep detailed records of important phone calls. Not only does RecordiaPro allow me to do that but saving my calls to my desktop allows me to revisit them anytime I want.
Brian A, Miami Beach FL
Wow, a mystery shoppers dream... Love the corporate accounts!
Liz P NY, NY
Your Account Manager makes it easy to manage the Recordings for my mobile sales force. One more thing, can we set this up for my Call Center as well?
Floyd N, Las Vegas, NV
I actually downloaded the Business phone Call Recording and played them on my I-tunes software. MP3 Call Recording files make it pretty easy!
Danny M Honesdale, PA
We were very impressed with the quality of the phone call. Excellent product.
Marshall P, Jerusalem, Ohio
DictationPro was really cool- it's always annoying to carry around a recorder and of course, I
always have my phone on me; appreciate the help!
Ann H Scranton Pa
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